At Immerse Fragrances, we want you to be completely satisfied with your purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.
1. Eligibility for Returns:
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
Some products, such as perishable goods or items that are intimate or sanitary goods, may not be eligible for return. This includes opened skincare products and items with broken seals.
2. Initiation of Returns:
To initiate a return, please contact our customer service team within [number of days] days of receiving your order. You can reach us by email at [your email address] or by phone at [your phone number].
Please provide your order number and details about the item you wish to return. Our customer service team will guide you through the return process and provide you with a return authorization.
3. Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over [amount] INR, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
5. Exchanges:
6. Damaged or Defective Items: